Executive Introduction Banking fraud has entered a new phase. Attackers can use generative AI to assemble identities, documents, voices, videos, and payment narratives that appear credible across individual controls. The issue is not only that media can be synthetic. The issue is that synthetic evidence can be used to create authority, change account settings, redirect funds, and launder proceeds. This playbook helps banking, fraud, identity, cybersecurity, AML, payment, and contact-center leaders build a practical defense model for AI-enabled fraud. At a Glance AI-enabled fraud can affect onboarding, account access, customer service, beneficiary changes, payment authoriz…
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